Home > NEWS > Bitcoin ATM maker to refund customers impacted by zero-day hack

Bitcoin ATM maker to refund customers impacted by zero-day hack

General Bytes has implemented several measures in the wake of the hack, including offering to reimburse its cloud-hosted customers and adding new security measures.

General Bytes, the maker of BTCATM, said it was paying cloud hosting customers who damaged money in a security incident in March that resulted in the theft of their hot wallets.

As previously reported by Cointelegraph, a cyber hacker obtained private information including login passwords, public keys and funds from a hot wallet after uploading a Java application to a General Bytes terminal on March 17 and 18. The ATM maker detailed the attack in an investigation into the incident on March 23.

In a recent announcement to Cointelegraph, the ATM maker said it had been acting quickly since then to "deal with such things" and had confirmed the return of its "cloud hosting customers who had damaged the money".

"We have immediately taken effective measures to avoid further unauthorized access to our own system software, and will protect our customers day and night," Senior General of massive engines said in a statement.

According to statistics, at least 56 BTC (BTC) (with a value of more than $1.5 million at the current purchase price) and 21.82 ETH (with a value of $37000 at the current purchase price) were deposited into wallets related to network hackers.

According to General Bytes, it has fully assessed the damage caused by hacking and has been "working around the clock" to improve security precautions and prevent similar incidents from happening again.

In addition to compensating affected customers, the ATM manufacturer stressed that she was encouraging all customers to move to their own hosted server installations, where they could efficiently maintain their server platforms with VPN.

We are fully investing in additional human resources to help our own customers move their current infrastructure to their own hosted server installations. "

According to General Bytes, the hack did not affect ATM network operators where most applications are installed from managed servers, "so these customers apply VPN technology to maintain their infrastructure."

The ATM maker alerted customers to cyber hackers for the first time in a patch pack release on March 18. General Btyes shut down his cloud service project because of network security issues.

General Bytes attaches great importance to the security of customer funds and information. Apologize for the inconvenience and refocus on customer service projects with sincerity and professionalism.

The company, based in Warsaw, has sold more than 15000 BTC ATMs to customers in more than 149 countries around the world, according to its website.

by Stephen Katte
© 2023 WJB All Rights Reserved. This article is provided for informational purposes only. It is not offered or intended to be used as legal, tax, investment, financial, or other advice.

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